Public AI Training Files

Public AI Training Files are documents that describe your business in a way you’re happy to share. Acqui uses them as context when the AI drafts replies, writes content, or answers questions on channels that your customers can see — for example, public chat, email replies, and quote descriptions.

Open the list from Settings → Public AI Training Files.

When to use public files

Use public files for anything you’d be comfortable putting on your website:

Brand guidelines and tone of voice
Service and product descriptions
Standard FAQs
Pricing sheets and published policies
Opening hours, locations, and contact details

If the content is customer-specific, commercially sensitive, or internal-only, use Private AI Training Files instead.

Uploading a file

Click Upload Document.
Pick the file from your computer. Supported formats: .pdf, .doc, .docx, .txt, .xls, .xlsx, .csv.
Wait for the upload to finish — the button shows Saving Document while it uploads.

Maximum file size is 20 MB. You can upload several files at once.

Editing a file

Click a row to open the file drawer. From there you can update:

Name — a short label shown in the list.
Summary — a one or two line description of what’s in the file. A good summary helps the AI pick the right file when answering.
Classification — a category for grouping related files.
Keywords — comma-separated terms that describe the content.

Click Save to apply the changes.

Statuses

Each row shows a status — for example, Uploaded when the file has been added, and Processed once Acqui has read it and it’s available to the AI. Processing usually takes a few moments.

Removing a file

Open the file and use the remove action in the drawer to take it out of the AI’s context. The original document is also removed.