Private AI Training Files

Private AI Training Files are documents you want Acqui’s AI to use internally, but not expose to customers or share outside your workspace. Use them for material that’s useful context for your team but shouldn’t be quoted back to a customer word-for-word.

Open the list from Settings → Private AI Training Files.

Privacy

Private files stay inside your workspace:

• They are visible only to signed-in users in your company.
• They are not shared with other Acqui customers.
• They are not used to train any shared or public AI model.
• They are not quoted on customer-facing channels.

If the content is safe to share with your customers, use Public AI Training Files instead — the AI can draw on those when replying to customers directly.

When to use private files

• Internal policies and procedures
• Cost prices, margins, and supplier terms
• Staff handbooks and training notes
• Draft product information not yet public
• Customer-specific notes that shouldn’t be shared further

Uploading a file

1. Click Upload Document.
2. Pick the file from your computer. Supported formats: .pdf, .doc, .docx, .txt, .xls, .xlsx, .csv.
3. Wait for the upload to finish — the button shows Saving Document while it uploads.

Maximum file size is 20 MB.

Editing a file

Click a row to open the file drawer. You can update:

• Name — a short label shown in the list.
• Summary — a one or two line description of what’s in the file.
• Classification — a category for grouping related files.
• Keywords — comma-separated terms that describe the content.

Click Save to apply the changes.

Statuses

Each row shows a status — for example, Uploaded when the file has been added, and Processed once Acqui has read it and it’s available to the AI.

Removing a file

Open the file and use the remove action in the drawer. The original document is removed and the AI stops using it as context.

Related

• Public AI Training Files — material you’re happy to share with customers.