Social Messages
Social Messages brings direct messages from connected Facebook and Instagram accounts into Acqui so you can read and reply to them alongside the rest of your CRM activity.
Key fields
Section titled “Key fields”| Field | Purpose |
|---|---|
| From | The sender’s name on the social platform. |
| Platform | Facebook or Instagram. |
| Date | When the message arrived. |
| Client, Contact | The Acqui records this message is linked to, if any. |
| Spam | Flag to mark junk messages so they stop appearing in your working list. |
| Message | A snippet of the content, with the full thread available on open. |
What you can do
Section titled “What you can do”- Browse the inbox — filter by platform, by whether the message is linked to a client or contact, and by read/unread state.
- Link a message to a client or contact — tie an unlinked message to the right CRM record so future messages from the same sender are grouped with it.
- Mark as spam — hide junk messages from your main list without deleting them.
- Reply — send a response from inside Acqui where the platform allows it.
- Refresh — pull the latest messages from Facebook and Instagram on demand.
Where messages show up
Section titled “Where messages show up”Linked messages appear on the relevant Client and Contact drawers so you can see social-channel conversations alongside quotes, invoices, and sales activity.
Setting up the connection
Section titled “Setting up the connection”Social channels are connected under Settings → Integrations. You need admin access to the Facebook or Instagram account and the right permissions inside Acqui.