Tips

This page explains how tips behave across Acqui App and Acqui POS.

Tips are a cross-system concept. Operational tip collection happens through Acqui POS, while visibility, management context, and related POS administration belong in Acqui App.

Core Rules

Tips are part of the overall POS workflow across the system.
Tab tips are split automatically.
Tab tip splits are based on each server’s percentage of the sale.
Cash Out is excluded from split tip calculations.
Cash Off is the server tip collection workflow from the register.
Permissions follow the logged-in user.
User PIN support is planned, but is not yet available.
All tips are expected to be settled through the register float.
Outside-of-register tip payment is planned, but is not currently available.

Holding back a portion of card tips

If you need to hold back a portion of card tips when servers cash off — for example to cover tax on tips, or to retain the card processing fee — set a Card Tip Withholding percentage on the Company Profile. Cash tips always pay out in full; only card tips are reduced.

Setting it up

Open Settings → Company Profile.
Scroll to the POS defaults.
Enter a percentage in Card Tip Withholding (%) — for example 10.00 for 10%.
Save.

The next time a server cashes off, the new rate is applied automatically. Leave the field at 0 to pay all card tips out in full.

What the server sees

On the Cash Off screen, the server sees the amount they are actually being paid. If any card tip has been held back, the withheld amount is shown on the receipt and on the End of Day summary as Card Tip Withheld so there is no surprise.

When a refund happens after payout

If a card sale is refunded after the tip has already paid out, Acqui reverses the withheld portion along with the tip. You do not need to do anything manually.

Keeping track of what you’re holding

Held-back card tips accumulate on your books as a liability until you decide what to do with them (remit to the tax authority, retain as admin, or release back to staff). The running balance is visible on the Balance Sheet under Tip Withholding Payable, and the detail is in the Chart of Accounts. When you remit or release the money, book it with a manual journal entry.

Important Distinction

Cash Out and Cash Off are different workflows and are not interchangeable.
Cash Out is customer-facing cash disbursement linked to payments or tabs.
Cash Off is the workflow used when servers collect their tips from the register.