Payments and Refund Rules
This page defines the current payment and refund rules for Acqui POS.
Use this page as the source of truth for payment handling, split payments, refunds, voids, tips, and related edge cases.
Payment Processing
Section titled “Payment Processing”- There is no card machine integration.
- There is no bank settlement yet.
- Card transactions are reconciled manually after processing.
Cash Rounding
Section titled “Cash Rounding”- Cash rounding applies to the final cash settlement amount.
- Cash rounding should not be used as a line-item pricing rule.
- The company-level rounding precision and midpoint policy are configured in
Company Profile. - South African guidance refers to rounding to the nearest circulated coin, but does not clearly require
Half Up,Half Down, orHalf Evenas the software midpoint rule. - Because of that, Acqui allows the business to choose the midpoint rule.
- If no company setting is saved, Acqui POS falls back to
0.01precision andHalf Even.
Tabs and Split Payments
Section titled “Tabs and Split Payments”- Split payments are supported on tabs only.
- To split a normal order, convert the order to a tab first.
- Tab tips are automatically split.
- Tab tip splits are based on each server’s percentage of the sale.
Split Payment Refunds
Section titled “Split Payment Refunds”- Split payment segments can only be refunded in full.
- You can refund individual split payment segments one at a time.
- Partial refunds within a split payment segment are not supported.
- Automatic restock is not available as part of a split payment refund.
Cash Out
Section titled “Cash Out”- Cash Out is used when a customer receives cash from a card payment.
- Cash Out can also be used when a customer receives cash but adds it to their tab.
- On split tab payments, Cash Out only happens when the balance is settled.
- If Cash Out is needed before settlement, add the Cash Out to the tab beforehand or perform a separate Cash Out workflow if supported by the transaction flow.
- Cash Out is excluded from refunds.
- Cash Out is excluded from split tip calculations.
Cash Off
Section titled “Cash Off”- Cash Off is used when servers collect their tips from the register.
- All tips are expected to be settled through the register float.
- Outside-of-register tip payment is not currently available.
- Card tip payout on settlement is planned, but is not yet part of the current settlement flow.
Unsettled Card Transactions
Section titled “Unsettled Card Transactions”- Unsettled card transactions cannot be refunded.
- Unsettled card transactions must be marked as VOID in full.
- Voiding an unsettled card transaction also reverses the tip.
- Voiding an unsettled card transaction allows restock.
Permissions
Section titled “Permissions”- Permissions follow the logged-in user.
- This behavior is by design.
- User PIN support is planned, but is not yet available.